We understand that plans can change. Our refund and cancellation policy is designed to be fair and transparent while ensuring we can provide the best service to all our guests.
We offer flexible cancellation options based on when you cancel your booking:
If you check out earlier than your scheduled departure date:
Once your cancellation is approved, here's how refunds are processed:
Contact us via phone or email to cancel your booking
You will receive a confirmation email with cancellation details
Refund will be processed within 5-7 business days
Refund will reflect in your original payment method
Refunds will be issued based on the original payment method used:
Refund credited to the same card within 5-7 business days
Refund processed to the same account within 3-5 business days
Refund available at the reception desk during check-out
Refund processed to the same bank account within 5-7 business days
The following bookings are non-refundable:
Please check your booking confirmation for specific terms related to your reservation.
In certain situations, we may make exceptions to our refund policy:
All exceptions require valid documentation and are subject to management approval.
A security deposit may be collected at check-in. Here's how it is handled:
To request a refund, please follow these steps:
Call or email us with your booking details
Share your booking reference number and reason for cancellation
You will receive a confirmation email with refund details
Refund processed within 5-7 business days
If you have any questions about our refund and cancellation policy, or wish to request a refund, please contact us:
This refund policy applies to bookings made directly with Hotel Natraj Inn. For bookings made through third-party platforms (Booking.com, Agoda, MakeMyTrip, etc.), please refer to their respective cancellation and refund policies.
We strive to provide transparent and fair policies. Thank you for choosing Hotel Natraj Inn. We look forward to welcoming you!
Experience luxury and comfort at Hotel Natraj Inn. Contact us now for reservations.